FAQ
About JEWELRY
WHAT DOES THE "K" MEAN WHEN REFERRING TO GOLD?
The “K" in 10K and 14K gold refers to the karat of gold.
The term "karat" (K) designates the amount of gold found in a piece of jewelry.
Pure gold is 24K and signifies 99.9 percent purity, the highest you can buy. Pure gold is very soft.
Jewelry is often made in 10K, 14K or 18K. These indicate the content of gold per karat.
10K gold is 41.67% gold
14K is 58.33% gold
18k is 75% gold.
Gold is mixed with other alloys to produce a harder, more workable metal that can be used for making jewelry.
WHEN WILL MY ORDER BE PROCESSED?
Orders are put into our production schedule as soon as the orders is placed. Once your order is placed, you will receive an Order Confirmation email almost immediately. This email confirmation will include the estimated delivery date as well as all details about your order.
DO YOU PUT THE PURCHASE RECEIPT IN THE BOX?
There are no receipts put in the box so that it can be shipped directly to someone as a gift. The only receipt you will receive is by email with the order confirmation email.
DO YOU OFFER A WARRANTY ON YOUR JEWELRY?
We offer a free 24 months warranty on all jewelry purchases against manufacturing defects and workmanship.
We have also partnered with Extend to provide simple, peace-of-mind protection for the jewelry you love. Extend bundles your personalized pieces with a simple, affordable protection plan which you add to your purchase during checkout – so your jewelry is covered, even after the manufacturer’s warranty expires.
HOW DO I CLEAN MY JEWELRY?
We recommend you periodically clean your jewelry in warm water and mild detergent to maintain its shine. Use a toothbrush or other soft brush to dislodge any pieces of dirt that may be stuck to the piece. Use a soft, lint-free cloth to polish your item and keep it lustrous.
HOW DO I CARE FOR MY JEWELRY?
Store your jewelry in a clean, dry place. Exercise care when wearing your piece as stones can chip if hit on hard surfaces. Clean your jewelry regularly. Remove your jewelry when doing any household cleaning or wear rubber gloves to prevent chemical contact with your piece. Avoid chlorinated pools or hot tubs while wearing your jewelry as these will speed up the tarnishing process. We also recommend you not apply any perfumes, cosmetics, and hairspray before putting on your jewelry as the chemicals may dull the shine.
About PACKAGING
CAN I CUSTOMIZE PACKAGING WITH MY LOGO?
Yes! At Siliice, we specialize in custom jewelry packaging. You can add your logo, choose colors, and adjust sizes.
To get started, fill out our Contact Us form or email us at support@siliice.com with your requirements.
DO YOU OFFER BULK ORDERS FOR PACKAGING?
Yes, we support bulk orders with fast turnaround. From jewelry pouches to boxes, paper bags, and complete sets, we offer wholesale solutions at competitive prices.
PROCESSING & SHIPPING INFO
HOW LONG DOES PRODUCTION TAKE?
- Custom products are completed within 7–14 business days, depending on the quantity and printing method required.
HOW LONG DOES SHIPPING TAKE?
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Standard shipping (UPS/FedEx/DHL): 4–5 business days
📧 If you have any other questions, feel free to contact us by email: support@siliice.com
✨ Siliice is always happy to help answer your questions.